2 of 2 Technical Support Analyst Jobs in Bexley

Join us at ITRM’s Intelligent AI Solutions Showcase 1st Line Technical Support Analyst: Sidcup-Based Role Role Summary As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiring IT assistance within our Managed Service Provider … also include a full-day on-site for one of our customers. Key Responsibilities Act as the first point of contact for all incoming technical issues. Troubleshoot and resolve common IT issues, including login failures, software errors, hardware faults, and network connectivity. Perform structured triage and capture accurate information. ...

between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer’s infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner ...