2 of 2 Technical Support Analyst Jobs in the North of England

Technical Support Analyst Location: Harrogate (Hybrid) Salary: £27K - £30k Employment type: Permanent I'm recruiting for a Technical Support Analyst with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced … support environment. Key Responsibilities: 1st/2nd line technical support in a 24/7 team Monitor and resolve faults across network and telephony systems Log and manage incidents, escalating where necessary Maintain customer communication and SLA adherence Key Technologies: Networking: Cisco, Meraki, Fortinet, Huawei Telephony: VoIP ...

Technical Support Analyst Knutsford- on site £30K - £32K A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You'll handle escalated issues, troubleshoot complex faults, and work closely with internal teams … deliver excellent customer outcomes. Responsibilities: Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate ...