TechnicalSupport Engineer Warrington | 6-month FTC | Full-time | Driving licence required We're looking for a TechnicalSupport Engineer to join a friendly, fast-paced IT team providing essential 1st and 2nd line support across multiple sites. This is a great opportunity for someone with solid desktop support experience and a genuine interest … in learning more about modern infrastructure, cloud technologies, and IT service management. You'll be handling day-to-day support queries, maintaining systems, and helping users across the business with everything from login issues to Office 365 and connectivity problems. There’s also scope to get involved in wider IT projects, documentation, and systems maintenance. What you'll be … doing: Acting as the first point of contact for IT support requests (1st/2nd line) Supporting end users across Windows 10/11, Microsoft 365, Teams, SharePoint Using PDQ, remote access tools and helpdesk systems to resolve issues efficiently Assisting with device builds, software deployments, updates and patching Supporting on-site hardware setups and liaising with other IT More ❯
BACKGROUND TO THE ROLE An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line TechnicalSupport team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and … progress their technical career. KEY RESPONSIBILITIES Key responsibilities in this are TechnicalSupport, Supplier Management, Monitoring and Customer Communication. Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to their customer base. Monitoring and managing faults … through to resolution. Whilst they don t expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to): • Broadband technologies - ADSL/FTTC/FTTP/SOGEA • LAN Networking Cisco/Meraki • Firewalls Cisco/Fortinet/ More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
The Bridge (IT Recruitment) Limited
BACKGROUND TO THE ROLE An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line TechnicalSupport team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and … progress their technical career. KEY RESPONSIBILITIES Key responsibilities in this are TechnicalSupport, Supplier Management, Monitoring and Customer Communication. Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to their customer base. Monitoring and managing faults … through to resolution. Whilst they don't expect you to be an expert in all these areas, an understanding and willingness to expand your technical knowledge in these areas is a must. Range of technologies including (but not limited to): • Broadband technologies - ADSL/FTTC/FTTP/SOGEA • LAN Networking – Cisco/Meraki • Firewalls – Cisco/Fortinet/ More ❯
