TechnicalSupport Engineer/1st/2nd Line SupportAnalyst A fantastic opportunity has arisen for a TechnicalSupport Engineer/1st/2nd Line SupportAnalyst to join our Manchester based firm on a permanent basis. TechnicalSupport Engineer …/1st/2nd Line SupportAnalyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. * Assist the Service Desk Delivery Manager in the triage of tickets, including: * Serving as the end user advocate, maintaining regular communication with end users as necessary … impending changes or agreed outages. * Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. TechnicalSupport Engineer/1st/2nd Line SupportAnalyst Knowledge, Sills and Experience: * ITIL Certification is preferred * Experienced working with, troubleshooting More ❯
TechnicalSupport Engineer/1st/2nd Line SupportAnalyst A fantastic opportunity has arisen for a TechnicalSupport Engineer/1st/2nd Line SupportAnalyst to join our Manchester based firm on a permanent basis. TechnicalSupport Engineer …/1st/2nd Line SupportAnalyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. * Assist the Service Desk Delivery Manager in the triage of tickets, including: * Serving as the end user advocate, maintaining regular communication with end users as necessary … impending changes or agreed outages. * Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. TechnicalSupport Engineer/1st/2nd Line SupportAnalyst Knowledge, Sills and Experience: * ITIL Certification is preffered * Experienced working with, troubleshooting More ❯
TechnicalSupport Engineer/1st/2nd Line SupportAnalyst A fantastic opportunity has arisen for a TechnicalSupport Engineer/1st/2nd Line SupportAnalyst to join our Manchester based firm on a permanent basis. TechnicalSupport Engineer …/1st/2nd Line SupportAnalyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. * Assist the Service ... More ❯
TechnicalSupportAnalyst Deeside £26,750 + Pension, Bonus and private healthcare A TechnicalSupportAnalyst is required for our telecoms client who are based in Deeside. The TechnicalSupportAnalyst will provide internal and external customer service, hardware provisioning, fault … external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing hardware. * Provide product training to customers. * To provide day to day product support to existing customers * To be competent navigating 3rd party web portals and quick to learn technical processes. * Site visits to resolve issues when … required. * Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge * Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective More ❯
TechnicalSupportAnalyst Deeside £26,750 + Pension, Bonus and private healthcare A TechnicalSupportAnalyst is required for our telecoms client who are based in Deeside. The TechnicalSupportAnalyst will provide internal and external customer service, hardware provisioning, fault … external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing hardware. * Provide product training to customers. * To provide day to day product support to existing customers * To be competent navigating 3rd party web portals and quick to learn technical processes. * Site visits to resolve issues when … required. * Provide out of hours support to customers on a rota basis (optional) Skills & Knowledge * Telecoms background - knowledge of: Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective More ❯
