2 of 2 Technical Support Engineer Jobs in the Channel Islands

and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer issues via phone and other communication channels. Follow up with customers post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer … feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve More ❯

Position: Technical Support Engineer (IBM iSeries or AS/400) - Global Software company Company: Global Software company - DevOps/version control/Security Salary: 60k-70k GBP Fully remote Do you have experience supporting and troubleshooting IBM iSeries or AS/400 mainframe environments? Our client are … software company.....that you may never have heard of....even NASA use some of their software, the list goes on! In this role you will provide technical support for our client's environment, working on both Linux and Windows servers. What does your day look like? Represent our client as … demonstrating your expertise in IBM iSeries or AS/400 Diagnose and troubleshoot performance and integration issues Tech know-how: 5+ years in tech support Linux and Windows server experience IBM iSeries experience Basic networking and shell scripting Nice to have: Hands-on experience with PHP related technology If More ❯