2 of 2 Technical Support Engineer Jobs in Cheadle

gain the answers and insights they seek – so they can do what they do best: improve the world around us. As our next Online Technical Support Engineer – Microplate Instruments (Biotek), your primary focus will be to provide customers with post-sales technical and applications support on microplate reading , cell/tissue imaging , liquid handling ,and automation products . You will be responsible for providing technical support for these products remotely by phone, email, live webchat, and other remote support tools understanding customers’ problems, recommending solutions to meet their needs, and ensuring … their satisfaction. Online Technical Support Engineer – Microplate Instruments (Biotek) Your main responsibilities will be: Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications Document customer interactions in support tickets Follow up on and close out support cases More ❯

Job Description About Agilent: At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek - so they can … us. Learn more about us at https://www.agilent.com/Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools. Your primary role will be troubleshooting … to go the extra mile to delight our customers. What You'll Do: You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio, primarily software products You will be part a team of 15 remote technical engineers More ❯