2 of 2 Technical Support Engineer Jobs in the East Midlands

Role: Technical Support Engineer Location: Mansfield Negotiable dept on exp We're looking for a talented Technical Support Engineer to join our busy support team in Mansfield. You'll deliver high-quality technical support to a variety of customers. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving … and helping people get the best out of their technology. Key Responsibilities for the role of Technical Support Engineer: First-line support for all clients Answer incoming calls and emails, accurately recording issues within our ticketing system Perform basic diagnostics across multiple internal systems, escalating issues internally where required, adhering to defined processes and policies. Manage … issues, providing regular communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs Engage with 3rd parties where applicable to arrange engineer visits. Generate quotes for replacement hardware where applicable Support with the identification and creation/updating of knowledge articles. Provide feedback for, and contribute to, continuous improvement within More ❯

A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide. The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment … is specified for projects and that all technical enquiries are handled efficiently. Working closely with the Customer Support Manager, you'll deliver a high-quality experience through a mix of phone, email, and web-based communication. Responsibilities include: Assessing new project enquiries, responding to customers, and booking project details into the CRM system Identifying suitable system types to … meet specific project requirements Providing technical support and remote troubleshooting of complex systems Preparing accurate equipment quotations and responding promptly to bid requests Conducting site visits, surveys, customer meetings, and demonstrations Delivering technical training to customers The Technical Customer Support Engineer, Nottinghamshire, will have the following key skills: Experience working with audio systems and More ❯