2 of 2 Technical Support Engineer Jobs in the East Midlands

A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide. The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment … is specified for projects and that all technical enquiries are handled efficiently. Working closely with the Customer Support Manager, you'll deliver a high-quality experience through a mix of phone, email, and web-based communication. Responsibilities include: Assessing new project enquiries, responding to customers, and booking project details into the CRM system Identifying suitable system types to … meet specific project requirements Providing technical support and remote troubleshooting of complex systems Preparing accurate equipment quotations and responding promptly to bid requests Conducting site visits, surveys, customer meetings, and demonstrations Delivering technical training to customers The Technical Customer Support Engineer, Nottinghamshire, will have the following key skills: Experience working with audio systems and More ❯

About Us Our client is a technology services provider specialising in modern cloud and IT solutions. They support businesses of all sizes, from start-ups to established enterprises, helping them scale securely and efficiently. By tailoring services to each organisation's needs, they focus on delivering flexibility, resilience, and high-quality support to keep systems running smoothly. Role … Overview We're looking for someone to join the helpdesk team as a first line support for customers. You'll handle technical queries raised by phone or email, take ownership of tickets, and make sure issues are resolved within agreed timescales. You'll also support users onsite or remotely, contribute to projects, and keep customers updated throughout. … Key Responsibilities Act as first point of contact for technical support requests Log, manage, and resolve incidents in line with SLAs Troubleshoot hardware, software, and network issues Provide onsite and remote user support Assist with project work and system implementations Monitor performance, backups, and cyber security alerts Support and administer Microsoft 365 services Contribute to process More ❯