TechnicalSupportManager Salary: £40,000- £45,000 Working hours: Monday to Friday - 9am 5pm Location: Edgeware The company Our client prides themselves on being people centric and due to phenomenal business growth, there has never been a better time to join them! A leading British manufacturer … to the construction sector. They sell their products directly via their own internal sales team and through distribution partners. We are looking for a TechnicalSupportManager to join them on a full time, permanent basis. Benefits As the new technicalsupportmanager, you … person. Pension. Bonus Scheme once probationary period is completed. 25 days annual leave, in addition to 8 bank holidays. About the Role: As a TechnicalSupportManager, you will have the following responsibilities: You will be a point of contact for domestic and commercial clients offering technicalmore »
We are recruiting for a Technical Advisor/TechnicalSupportManager to join a well-established and globally recognised, window and door specialist located in North-West London. The successful individual with be collaborating closely with distribution partners and account managers in the domestic and commercial … markets. overseeing the daily operations of the Technical Department and maintaining a thorough record of all orders and processing. TechnicalSupportManager Position Remuneration Salary of £40,000 - £45,000 Performance Bonus once proven themselves Mobile Phone Laptop Working hours 09:00 to 17:00 Position … days annual leave, in addition to 8 bank holidays Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need. Fully Stocked kitchen provided onsite. TechnicalSupportManager Position Overview Technical assistance for domestic and commercial clients Handling more »
Role overview Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired … and ensure the most appropriate use of the software and services by the customer. You will be responsible for their training and on-going support in line with the following: Sustaining business growth and profitability by maximizing customer value Analysing customer data to improve the customer experience and their … outputs. Triaging customer support tickets Solve and respond to first line support tickets Identify support tickets that require escalation Job description We are looking for a Customer TechnicalSupportManager who can provide ongoing guidance to both our National and International customers. The candidate more »
Role overview Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired … and ensure the most appropriate use of the software and services by the customer. You will be responsible for their training and on-going support in line with the following: Sustaining business growth and profitability by maximizing customer value Analysing customer data to improve the customer experience and their … outputs. Triaging customer support tickets Solve and respond to first line support tickets Identify support tickets that require escalation Job description We are looking for a Customer TechnicalSupportManager who can provide ongoing guidance to both our National and International customers. The candidate more »
Greater London, England, United Kingdom Hybrid / WFH Options
Follow The Oak Ltd
Role : Customer Success TechnicalSupportManager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform … Responsibilities include: Maximising customer value to sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology SupportManager oversees the team that provides technical assistance to both internal staff and … inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard Collaborate with the more »
mission is clear: to lead the charge towards a future of accessible and clean energy for all. The Role 🎈 Join them as a Customer SupportManager, where you'll play a pivotal role in ensuring the seamless operation of their customer support function. Whether you're a … seasoned support professional looking to step into a management role or have experience setting up and managing support teams, this could be a fantastic opportunity for you. Responsibilities 🙌 Oversee front-line support for their platform, ensuring exceptional service delivery. Manage and analyse support costs and KPIs … to drive continuous improvement. Implement and refine support processes, enhancing user experience. Develop FAQ documents, videos, and SOPs to streamline support operations. Engage with the community through forums and provide timely responses to queries. Conduct training sessions for customers and support teams as needed. Periodically assess supportmore »
