Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Hays
Your new company This exciting client is exclusively using Hays to hire a Regional TechnicalSupport Delivery Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is … not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage … a team of TechnicalSupport Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise More ❯
Cannock, Staffordshire, West Midlands, United Kingdom
Briggs Equipment Ltd
The Opportunity: TechnicalSupport Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let … you from applying. The Impact you will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technicalsupport engineers to ensure … timely resolutions of all issues, effectively utilizing relevant technology, Ensuring effective management of the Technical Ticket Portal and deliver findings on a monthly basis, supported with recommendations for improvement areas Analising and produce data to identify skill deficiencies and opportunities within in the field and implement corrective actions. Executing findings and continual fleet monitoring to make recommendations to reduce More ❯
TechnicalSupportManager Overhead Lines Ref 76993 Vacancy title: TechnicalSupportManager Overhead Lines Function(s): Development Management, Engineering, Pre-construction Contract type: Full time permanent Region: Midlands Location(s): Swynnerton/Rugby Description TechnicalSupportManager - Overhead Lines Location: National Talented people are the key to our success About us … comprehensive range of markets. We aim to create great results for our customers, partners and ourselves. The role: We have a fantastic opportunity within our Energy business for a TechnicalSupportManager within the Overhead Lines department. The TechnicalSupportManager will work as part of the technicalsupport team, supporting the … pre-construction, training, resourcing and methodology departments. Responsibilities: Provide technicalsupport and insight to our tender teams Work with the management team in developing a suite of Construction Work Instructions and ensuring these are communicated to the project teams Maintain a digital library of Construction Work Instructions Assist the training department in ensuring the correct competencies are in More ❯
TechnicalSupportManager Overhead Lines Ref 76993 Vacancy title: TechnicalSupportManager Overhead Lines Function(s): Development Management, Engineering, Pre-construction Contract type: Full time permanent Region: Midlands Location(s): Swynnerton/Rugby Description TechnicalSupportManager - Overhead Lines Location: National Talented people are the key to our success About us … comprehensive range of markets. We aim to create great results for our customers, partners and ourselves. The role: We have a fantastic opportunity within our Energy business for a TechnicalSupportManager within the Overhead Lines department. The TechnicalSupportManager will work as part of the technicalsupport team, supporting the … pre-construction, training, resourcing and methodology departments. Responsibilities: Provide technicalsupport and insight to our tender teams Work with the management team in developing a suite of Construction Work Instructions and ensuring these are communicated to the project teams Maintain a digital library of Construction Work Instructions Assist the training department in ensuring the correct competencies are in More ❯
