9 of 9 Technical Support Manager Jobs in the UK excluding London

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer … satisfaction. The main office is based in Redhill Surrey. Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases. Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders. Ensure proactive resolution of cases, applying appropriate soft-skills and customer … engagement strategies throughout the lifecycle. Maintain up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation. Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work. Manage spares stock levels and support procurement when additional components are required. Communicate clearly with both technical teams and senior stakeholders More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The … main office is based in Redhill Surrey.Responsibilities of Technical Service Manager/Operations Support Manager manage and oversee all technical support cases.Serve as the central point of coordination between technical, engineering, project, and customer-facing teams, including stakeholders.Ensure proactive resolution of cases, applying appropriate soft-skills and customer engagement strategies throughout the lifecycle.Maintain … up-to-date records using secure systems and tools, ensuring configuration control and accurate documentation.Coordinate support site visits, ensuring proper equipment allocation, logistics, and integration with other scheduled work.Manage spares stock levels and support procurement when additional components are required.Communicate clearly with both technical teams and senior stakeholders, providing updates and ensuring expectations are managed and met.Track More ❯

Technical Support Manager Permanent Full Time Monday – Friday Lancaster Salary £35k - £45k per annum, 26 days holiday + Bank Hols Are client is seeking an exceptional Customer Service Manager to lead their Technical Support Team with expertise and a personable approach. This role is perfect for someone with strong team management skills, a solid … understanding of technical aspects, and a passion for delivering outstanding customer support. What You'll Be Doing: Leading the Team : Inspire, motivate, and develop the Technical Support Team to deliver outstanding customer service. Improving Processes : Design, implement, and continuously enhance the department’s systems and processes. Managing Workloads : Ensure tickets are handled by the right advisor quickly … monthly reports on ticket volume, SLA targets, and trends to the SLT. Being the Go-To Person : Act as the escalation point for all team members and manage advanced technical issues. Training and Development : Oversee the development and training of team members to ensure they have the skills and knowledge needed to excel. Customer Satisfaction : Monitor and ensure high More ❯

Job Title: Technical Support Manager Location: Lancaster Contract Details: Permanent, Full Time Mon-Fri 9am to 5pm (onsite) Salary: Competitive, based on experience About Our Client: Join a dynamic software and technology company dedicated to innovative solutions that enhance user experiences and streamline operations. Benefits & Perks: Competitive salary and bonus structure Generous holiday allowance Flexible working hours … Professional development opportunities Health and wellness programmes A vibrant office atmosphere just 12 minutes from Lancaster train station Responsibilities: As a Technical Support Manager, you will: Lead a team of technical support specialists, ensuring high-quality service and support. Develop and implement support strategies to enhance customer satisfaction. Troubleshoot complex issues and provide timely … resolutions. Collaborate with product development teams to relay customer feedback and improve products. Conduct training sessions for staff and customers to maximise product use. analyse support trends and make data-driven recommendations for improvements. Essential (Knowledge, skills, qualifications, experience): Proven experience in a technical support role, with at least 3 years in a management position. Strong understanding More ❯

Customer Support Manager Location: Manchester Salary: £35,000–£45,000 Type: Permanent/Full-Time A fast-growing software house is seeking a hands-on and proactive Customer Support Manager to lead a small, high-performing team. This is a people-first environment with a product-led culture, offering a fantastic opportunity to shape how exceptional … support is delivered to thousands of app users. You’ll be actively involved in customer communications via Freshdesk, live chat and phone—while mentoring others, improving support processes, and using customer insight to influence product development and innovation. Key Responsibilities Lead and support the Customer Support team to deliver consistent, high-quality service Handle tickets and … customer queries directly, setting a high standard in tone and responsiveness Develop deep technical understanding of the app, triage tools and support systems Liaise with Product and Development to feedback on user issues and trends Forecast support needs around new features and launches, aligning team priorities Oversee escalations, complaints, data protection concerns and ensure SLA adherence Contribute More ❯

Infrastructure Support/Technical Team Manager £40000 - 48000 GBP 5% bonus Onsite WORKING Location: United Kingdom (Greater London) Type: Permanent Infrastructure Support Team Manager Flexible | Up to £48,000 + 5% Bonus | Career-Defining Opportunity Are you an experienced people leader with a background in IT infrastructure support? This is a standout opportunity to … UK's leading Managed Service Providers, delivering critical technology services to customers in the UK defence sector. We're looking for someone who brings a people-first mindset, strong technical grounding across infrastructure technologies, and the confidence to lead high-performing teams in a dynamic, secure environment. What's in it for you? Salary : Up to £48,000 depending … progression Work-life balance : Family-first culture, flexible hybrid working, no on-call duties Hours : Monday to Friday, 37-hour working week Who we're looking for: Proven people manager : You've successfully led technical teams, carried out performance reviews, and driven workflow improvements Strong communicator : Able to generate and present clear reports to senior stakeholders, with an More ❯

Technical Account Manager, Enterprise Support Job ID: AWS EMEA SARL (UK Branch) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. An AWS Technical Account Manager is a trusted advisor and … cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build … best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from More ❯

customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role … and in line with the Email, Ticket cases and Telephone call volumes received, ensuring SLAs and KPIs are met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and … through coaching and training Empower the team to deliver a consistent premium service, managing all types of queries and effectively coordinate resolution actions across all required Gigaclear teams To support the Head of Customer Contact Centre to deliver the Customer Services strategy Manage and see through to closure all Customer Services related CEO escalations timely and effectively. Knowledge & Skills More ❯

Our Client We have the pleasure of working with a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in 1991, this company is known for technical excellence, customer focus, and long-term partnerships with leading global manufacturers . With the planned retirement of a long-serving … team member, they are hiring a Technical Service Support Manager to lead their service function into its next phase — combining field engineering leadership, technical coordination, and internal capability development. Purpose of the Role This is a hands-on technical leadership role designed to support engineers, maintain product knowledge across the team, and ensure quality … across all technical services. You will take the lead on field escalation issues, technical communication with manufacturer partners, and in-house engineering standards. The successful candidate will be involved in structured succession planning and will work closely with the outgoing team member to ensure a smooth transition. Key Responsibilities Provide day-to-day onsite support for engineers More ❯