2 of 2 Technical Support Specialist Jobs in County Antrim

Job Title Specialist I, Technical Support, Terminal Contact Centre Reports To Manager, Technical Support, Operations. Position Overview In this role you will serve as the initial point of contact for our merchants as a part of the Payroc Terminal Support Team. You will work with merchants to solve all of their technical inquiries … well as coach them to become product experts themselves. Working hours are approximately Monday - Friday from 13:30PM - 22:00PM with a Saturday rotational. Duties And Responsibilities Provide client support via email and telephone. Process all technical enquiries, orders, and general administration timely and accurately. Coach customers to be product experts so they become increasingly self-sufficient. Taking … the appropriate action to ensure customer expectations are fully delivered. Liaising with internal teams as required. Qualifications Prior experience where you can demonstrate your passion for Technical support. Be able to work on own initiative as well as part of a team. Strong written and oral communication skills. Effective administration, planning and organization skills with strong attention to detail More ❯

MCS is delighted to be working with a leading organisation in the technology sector, who are seeking a talented Application Support Analyst to join their expanding IT operations team. This is a full-time permanent role focused on delivering high-quality application support, incident management, and cloud-based solutions across a dynamic technical environment. This is a … hybrid role based in Belfast, offering flexibility and strong career progression opportunities. Key Responsibilities: Provide first-line to third-line technical support across a range of enterprise applications and platforms Investigate and resolve technical issues through SQL queries Manage incidents effectively, prioritising based on business impact and ensuring timely resolution Support end-users with technical guidance and system updates Assist in the testing, quality assurance, and performance monitoring of cloud environments Liaise with stakeholders and technical teams to deliver support solutions and service improvements Skills & Experience Required: Strong experience in SQL Server Management Familiarity with Cloud would be benefical Exposure to SOAP protocols, Postman testing, and command-line would also be benefical More ❯