TechnicalSupportSpecialist 1st Line - Reading - £30K Join a fast-growing, UK-based technology distributor specialising in networking, broadband, VoIP, and security solutions as a TechnicalSupport Specialist. The company supplies products to a wide range of clients, from resellers to major service providers, and … prides itself on delivering expert technicalsupport alongside leading brands, and is keen to add further capability to its team in the form of technical support. The Role We re looking for a customer-focused 1st Line TechnicalSupportSpecialist to join the team. … You ll be responsible for handling incoming support queries, managing returns, and working with ticketing systems to ensure timely resolution and great service. Key Responsibilities Provide 1st line technicalsupport via phone/email Diagnose and troubleshoot basic networking and hardware issues Manage support tickets and More ❯
TechnicalSupportSpecialist – 1st Line - Reading - £30K Join a fast-growing, UK-based technology distributor specialising in networking, broadband, VoIP, and security solutions as a TechnicalSupport Specialist. The company supplies products to a wide range of clients, from resellers to major service providers, and … prides itself on delivering expert technicalsupport alongside leading brands, and is keen to add further capability to its team in the form of technical support. The Role We’re looking for a customer-focused 1st Line TechnicalSupportSpecialist to join the team. … You’ll be responsible for handling incoming support queries, managing returns, and working with ticketing systems to ensure timely resolution and great service. Key Responsibilities Provide 1st line technicalsupport via phone/email Diagnose and troubleshoot basic networking and hardware issues Manage support tickets and More ❯
We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line TechnicalSupportSpecialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops … you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technicalsupport (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues … colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre More ❯
We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line TechnicalSupportSpecialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops … you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technicalsupport (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues … colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre More ❯
