Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupport Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
and a working environment in which we pay particular attention to the compatibility of professional and private life. About The Role We are now looking for a full-time TechnicalSupportSpecialist to join RELEX in the UK Stoke office for the US-shift. You will join a Support team of 11 people worldwide, who will … towards resolution. Initial structured learning, buddy shadowing and then independent upskilling on new technologies and application features Working on automated alerts/monitoring for hosted customer environments Problem solving technical tickets which vary in priority and skill Documenting known issues and adding them to our vast knowledge base What you’ll bring to the table: Fluent written and verbal … English Minimum 2 years of Application or Internal IT Support experience or Application Support experience Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others) SQL Query Writing for reporting, data manipulation and investigation Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc. Understanding of More ❯
by leading brands including Morrisons, One Stop, Coop Denmark and Waitrose as well as many more global retailers. About the Role We are now looking for a full-time TechnicalSupportSpecialist to join RELEX in the UK Stoke office for the US-shift. You will join a Support team of 11 people worldwide, who will … towards resolution. Initial structured learning, buddy shadowing and then independent upskilling on new technologies and application features. Working on automated alerts/monitoring for hosted customer environments. Problem solving technical tickets which vary in priority and skill. Documenting known issues and adding them to our vast knowledge base. What you’ll bring to the table: Fluent written and verbal … English. Minimum 2 years of Application or Internal IT Support experience or Application Support experience. Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others). SQL Query Writing for reporting, data manipulation and investigation. Understanding of ITIL best practices for customer support. Basic understanding of networking principals. Software troubleshooting More ❯
