1st Line TechnicalSupportSpecialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focus on the following: Broadband Technologies: Delivering solutions for Fiber, DSL, and the growing demand for Mobile Broadband connectivity. … Security Solutions: Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel ) We are seeking a SupportSpecialist with a passion for technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for 1st Line TechnicalSupport, RMA triage, and case management using a trouble-ticketing system. The hands-on experience and specialist product knowledge gained will provide a pathway for career advancement. 1st Line TechnicalSupportSpecialist Job Overview More ❯
join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care TechnicalSupport Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in Bicester … the hours of work will consist of 09:00-17:00 Monday to Friday. Duties of the role Customer Care TechnicalSupportSpecialist: Building relationships with customers. Advanced product and technical support. Handling technical escalated customer complaints and problem solving to gain resolution. Building knowledge … products and systems. Manage queries and advising customers as to best option of product to meet their needs. Updating the company CRM system Salesforce. Support with support requests stemming from social media, and the company website. Processing Orders. Using a computer-based telephone ERP system. Personal Attributes: Have More ❯
We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line TechnicalSupportSpecialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops … you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technicalsupport (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues … colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre More ❯
We are looking for a German speaking 1st Line support Technician to work for a reputable client based in reading. As a 1st Line TechnicalSupportSpecialist, you'll be the first point of contact for users across the UK and Germany needing help with laptops … you'll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technicalsupport (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues … colleagues to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre More ❯
join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care TechnicalSupport Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in Bicester More ❯
join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care TechnicalSupport Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in Bicester More ❯
