2 of 2 Technical Support Jobs in Abingdon

customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role … and in line with the Email, Ticket cases and Telephone call volumes received, ensuring SLAs and KPIs are met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and … through coaching and training Empower the team to deliver a consistent premium service, managing all types of queries and effectively coordinate resolution actions across all required Gigaclear teams To support the Head of Customer Contact Centre to deliver the Customer Services strategy Manage and see through to closure all Customer Services related CEO escalations timely and effectively. Knowledge & Skills More ❯

within 9 months plus max£200 a month bonus We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Technical Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues … rota basis (circa 1 every 5weeks). This is an office based role. Key Responsibilities: Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes. Effective … include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently. First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to More ❯