2 of 2 Technical Support Jobs in Chesterfield

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working … with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have … a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: Answering the technical line to support our clients as the first point of contact. Provide remote and telephone support for client networks and applications. Responsible for handling support of ticket requests which More ❯

of customers that features some of the largest insurance companies in the world What we are looking for: We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across fraud, complaints and quality … of potentially fraudulent claims, ensuring fraud identification and indemnity control Investigation and management of escalated complaints from the claims operation, including issuance of final response letters Responding accurately to technical referrals from claims handlers Support the onboarding of new products/partners, through detailed policy wording review, claims handling process definitions and system implementation Provide continuous process improvement … reviews and support Skills and Experience required: Minimum of 5 years experience in insurance claims Prior experience with at least one of these lines of business: Pet, Travel, Property, Warranty Experience of investigating and managing potentially fraudulent claims Experience investigating and managing complaints Experience in quality assurance of claims, including payment controls Strong verbal and written communication skills A More ❯