2 of 2 Technical Support Jobs in East Sussex

Technical Support Engineer Reporting to our head of Customer Support, the Technical Support Engineer will identify, diagnose, and resolve incidents by leveraging excellent and prompt communications with our customers. This role will partner cross-functionally with our internal teams and is a fantastic opportunity to … gain experience at a hyper-growth start-up. Qualifications 5+ years of practical experience in a customer-focused position involving technical knowledge of a company's products and services. Excellent communication skills, both written and verbal. Prior experience in a technical support role communicating with Enterprise customers. … Ability to triage and troubleshoot technical issues. Familiarity with SQL, logging tools (LogRocket, Datadog, etc.), APIs, SSO configuration. Experience with Zendesk and Jira. Preferred: familiarity with the software development lifecycle, git, and PM tools. Bonus: be comfortable in reading Python, Nodejs, Typescript, and React. What You'll Do Work More ❯

work with schools and Trusts across the UK and are proud to be transforming education one system at a time. The Role As a Technical Support Executive, you'll play a key role in supporting our school partners and ensuring they get the most from our platform. You … passionate about education. Responsibilities and tasks: Build and customise data tracking systems for schools Working with our educational consultants to build bespoke tracking systems Support school staff through email, video, and live training sessions Contribute to UX and feature improvements with the product team Create how-to guides and More ❯