1 of 1 Technical Support Jobs in Lambeth

Job Title – 2nd Line Technical Support Analyst (Desktop Support) Location – London SE1 Contract – 3 months temporary Hours – 35 hours per week Working arrangement – Full time in office Salary – £29.85 per hour LTD Role Summary – We are seeking an experienced 2nd Line Technical Support Analyst to deliver a responsive, efficient, and customer-focused IT support … in line with procedures. Maintain confidentiality and enforce IT security policies. Own and manage the software patching process for the desktop estate. Identify opportunities for automation to improve efficiency. Support Disaster Recovery procedures and project-related activity as required. Maintain accurate asset records and liaise effectively with other teams. Requirements: Proven experience in a 2nd Line IT support role, ideally within a desktop support environment. Strong knowledge of incident, request, and problem management within SLA frameworks. Excellent customer service skills and ability to communicate clearly. Understanding of IT security principles and asset management. Ability to manage multiple priorities and work well under pressure. Experience supporting VIP users is desirable. If you are interested in this position More ❯