3 of 3 Technical Support Jobs in Leicestershire

We are currently recruiting for a Head of Technical Support for an expanding software and systems service provider. The main purpose of the role will be to lead and grow the technical support function ensuring excellent customer service and technical assistance. You will lead support operations and manage a large team ensuring the delivery … of both software and electro-mechanical support functions. You will encourage continuous improvement and develop processes and tools in the team. As well as operational management you will also develop and improve your team as well as produce reporting and insights on performance. Candidates will have experience and skills in the following: Extensive leadership/management experience in a … technical support environment Knowledge of support tools and best practice including proficiency in the use of JIRA Worked in a fast paced environment Past technical experience Worked in a service based environment Past experience in the Distribution, Logistics or Warehouse Management sector would be highly desirable The role will be office based 2-3 days per More ❯

We are currently recruiting for a Head of Technical Support for an expanding software and systems service provider. The main purpose of the role will be to lead and grow the technical support function ensuring excellent customer service and technical assistance. You will lead support operations and manage a large team ensuring the delivery … of both software and electro-mechanical support functions. You will encourage continuous improvement and develop processes and tools in the team. As well as operational management you will also develop and improve your team as well as produce reporting and insights on performance. Candidates will have experience and skills in the following: Extensive leadership/management experience in a … technical support environment Knowledge of support tools and best practice including proficiency in the use of JIRA Worked in a fast paced environment Past technical experience Worked in a service based environment Past experience in the Distribution, Logistics or Warehouse Management sector would be highly desirable The role will be office based 2-3 days per More ❯

We are looking to recruit an Administrator to join our Technical Support Department based at our offices in Cosby. To provide a comprehensive administrative service, ensuring control and maintenance of workshop maintenance logs. To work as part of the Technical Services department, contributing to the achievement of company objectives. To contribute to the improvement of engineering standards … for alert maintenance and resolution. Coordinate Site Attendance Arrange for depots and/or approved external suppliers to attend sites promptly for efficient resolution of alerts and breakdowns. Handle Technical Support Requests Manage incoming and outgoing calls and emails, providing accurate and effective technical support to customers. Raise Purchase Orders Generate purchase orders for third-party … suppliers for work undertaken, ensuring compliance with company procedures. Produce Technical Reports Prepare and distribute clear, accurate technical reports to relevant stakeholders. Maintain Compliance Records Manage and update machine LOLER records in line with regulatory requirements. The ideal candidate will have/be: Credible communicator, oral and written, with customer facing experience. Ability to work on their own More ❯