9 of 9 Technical Support Jobs in the North East

Job Title: Technical Support Engineer Location: Hull Salary: Up to £ 28,000 DOE Job type: Permanent/Full Time - 40 Hrs. Mon-Fri About the role: We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing Technical Support team. The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full UK driving license and access to a vehicle insured for business use is required. A minimum of … years' experience working within managed services support is desirable. The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness. You may be required to be flexible More ❯

Technical Support Engineer – Cramlington Role Overview An exciting opportunity has arisen for a Technical Support Engineer to join a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key Responsibilities Provide technical support to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled … within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve technical faults, escalating complex issues where necessary. Maintain accurate records of technical queries for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a More ❯

An exciting opportunity has arisen for a Product & Technical Support Engineer to join a well-established and innovative engineering business. This role offers the chance to provide hands-on support, working closely with engineering, sales, and international customers. If you're a practical engineer who enjoys troubleshooting, building relationships, and travelling to new places, this could be … successful candidate will enjoy a salary circa £44,000, 33 days annual leave (increasing with service), sociable daytime hours, life insurance, BUPA healthcare, sick pay, and staff awards. Product & Technical Support Engineer key responsibilities - Resolve customer issues and warranty claims providing fast and effective technical support. Deliver training, customer visits, and service bulletins supporting proactive customer engagement. … supporting customer visits, tenders, and service opportunities. Prepare reports, service bulletins, and documentation to share knowledge and maintain standards. Represent the business professionally, always promoting safe working practices. Product & Technical Support Engineer package includes - Salary dependent on experience, circa £44,000. 33 days annual leave (increasing with service) plus sick pay. Life insurance and BUPA healthcare cover. International More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT … administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation More ❯

We are looking for an enthusiastic, reliable and motivated person to become an apprentice. With your can-do attitude, join us as a member of our platform support team working from our modern Cramlington offices. Role Participate as a member of the platform support team Support and maintain cloud solutions required by multiple client project, both during … development and when live Prepare and execute device tests Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity Provide technical support to Customer Support teams Resolution of calls ranging from simple password resets to complex system queries Escalation of calls to Development Team as necessary Provide company-wide IT support Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative More ❯

telematics. Overview: We are looking for an enthusiastic, reliable and motivated person to become an apprentice. With your can-do attitude, join us as a member of our platform support team working from our modern Cramlington offices. Responsibilities: Participate as a member of the platform support team Support and maintain cloud solutions required by multiple client project … both during development and when live Prepare and execute device tests Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity Provide technical support to Customer Support teams Resolution of calls ranging from simple password resets to complex system queries Escalation of calls to Development Team as necessary Provide company-wide … IT support Required skills: Strong moral standing Willingness to learn Can do attitude Excellent time keeping Strong written and verbal communication skills A team player Excellent attention to detail Ability to work effectively and communicate with colleagues at all levels Good Microsoft Office skills Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE More ❯

Our client is looking for a Technical Sales Support professional to join their team. This role is all about combining technical know-how with excellent customer service to support clients and internal teams. Youll provide technical expertise, prepare documentation, and ensure tailored solutions are delivered smoothly. What youll do: Assess project requirements and recommend solutions … Prepare technical quotations, proposals, and drawings (training on SolidWorks provided) Support customer enquiries and product presentations Develop deep product knowledge of their systems, features, and industry applications Work in collaboration with both technical and non-technical teams What theyre looking for: Technical customer service background in either construction, power, or utilities Great communication skills and … able to explain technical information clearly Strong customer focus and relationship-building skills Commitment to continuous learning and improvement Proficient in MS Office; training provided for Sage 200, Salesforce & SolidWorks Ideally experience reading and interpreting technical specifications, drawings, catalogues, standards, and installation guides (Full training to be provided) Willingness to travel occasionally About you: Youre technically minded, proactive More ❯

customer-focussed, with excellent problem-solving skills and a professional, friendly manner? What you'll need to succeed Ideally, have some experience of working in a customer service/technical support role Able to deliver high levels of customer care and adapt to varying customer needs Strong communication, interpersonal and written skills and the ability to deal sensitively More ❯

Are you an experienced Technical Sales/Customer Services Advisor keen to support solutions within the manufacturing sector? If so, the following permanent role could be for you. My client is a leading manufacturer of custom-made steel door solutions in the Newcastle-under-Lyme area. They are looking for an Internal Sale Support Officer/Customer … Services/technical sales support and quoting services to customers, and will support designated Regional Sales Manager, via liaison with the Sales Team, Drawing and Production Teams. This is an exciting time to join a thriving business who have recently experienced significant investment in the growth and in the facility to ensure market leading customer quality and … requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order success Processing orders to production stage Providing sales support to existing customers (specification advice, preparing and submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers More ❯