1 of 1 Technical Support Jobs in Stevenage

Technical Customer Support Location: StevenageSalary: £25,000 – £30,000Job Type: Permanent, Full-Time Technical Customer Support – About the Role: We are looking for a proactive Technical Customer Support professional to join our clients small team. This role combines first-line customer support, pre- and post-sales technical assistance, and occasional on-site … work. You will work closely with both support and operations teams to ensure excellent service for customers. Technical Customer Support – Details: Monday to Friday, full-time, fully office-based. £25,000 – £30,000. Benefits: Private medical eligible after 1 year, 25 days annual leave + bank holidays, enhanced pension options, death in service. Technical Customer Support – Main Duties: Provide first-line technical support to customers via phone and email, logging all activity in a ticketing system. Offer pre-sales and post-sales technical assistance. Assist with installations and on-site support when needed. Monitor hosted services for faults or anomalies and communicate issues internally and externally. Manage the RMA process and More ❯