Job Description Job Summary: To become an integral part of the PowerGen TechnicalSupport team. Providing TechnicalSupport across all aspects of the Rolls Royce Solutions power generation products and balance of plant associated with the complete power generation systems, from initial conception through to end … of life of the products. With responsibility for the day-to-day TechnicalSupport of the Sales solutions, aftersales and parts enquiries raised both internally and externally. Some TechnicalSupport of the wider PowerGen Business unit may be required from time to time to cover annual … all HSQE requirements are met with all work that is carried out by the team.Ensure first class customer liaison including fulfilment of all reasonable TechnicalSupport requests.Responsible for providing technicalsupport in the first instance for Sales Solutions, aftersales support and our end user's More ❯
TechnicalSupport Engineer Reporting to our head of Customer Support, the TechnicalSupport Engineer will identify, diagnose, and resolve incidents by leveraging excellent and prompt communications with our customers. This role will partner cross-functionally with our internal teams and is a fantastic opportunity to … gain experience at a hyper-growth start-up. Qualifications 5+ years of practical experience in a customer-focused position involving technical knowledge of a company's products and services. Excellent communication skills, both written and verbal. Prior experience in a technicalsupport role communicating with Enterprise customers. … Ability to triage and troubleshoot technical issues. Familiarity with SQL, logging tools (LogRocket, Datadog, etc.), APIs, SSO configuration. Experience with Zendesk and Jira. Preferred: familiarity with the software development lifecycle, git, and PM tools. Bonus: be comfortable in reading Python, Nodejs, Typescript, and React. What You'll Do Work More ❯
Shoreham-by-sea, Sussex, United Kingdom Hybrid / WFH Options
Focus Group
Job Title - TechnicalSupport Adviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. … nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a TechnicalSupport Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary … customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails, portal, and live chats. Responding More ❯
