Lead Service Designer
- Hiring Organisation
- Capgemini
- Location
- City and Borough of Birmingham, United Kingdom
- Employment Type
- Full Time
future state services that are human centred, data informed, and AI ready. You will work across complex ecosystems — spanning business, policy, people, and technology — transforming ambiguity into clarity and direction. As a Lead, you will guide multidisciplinary teams, influence and guide senior stakeholders, and bring together strategy, research, prototyping … delivery to define and launch services and transformation at scale. You will join our growing Digital Customer Experience (DCX) practice and play a key role in advancing our design approach, developing our culture, and maturing design capability across the organisation. This role blends strategic leadership with hands on craft. ...