Technical Helpdesk Agent - VoIP & Telecoms £27,500 - £30,000 | Full-time | Office-based We're recruiting for a Technical Helpdesk Agent to join an established telecoms environment, providing first-line technical support across VoIP, connectivity and associated network technologies. This position would suit someone with existing technical support or helpdesk … Working as part of the technical support function, you'll be responsible for diagnosing and resolving customer issues across a range of VoIP and telecoms services. Your responsibilities will include: Providing first-line technical support via phone, email and ticketing systems Diagnosing VoIP, hardware, software and network connectivity issues Configuring ...