Head of Retentions
- Hiring Organisation
- Radius Payment Solutions
- Location
- Chester, Cheshire, United Kingdom
- Salary
- £ 45 K
invite you along on this journey. Job DescriptionJob PurposeWe are seeking an experienced and commercially focused Head of Retention to oversee our Telematics Retention function. This is a high-impact role responsible for improving customer retention, reducing churn, maximising revenue recovery, and driving operational excellence across a multi-disciplined team.Overseeing … data, insight and collaborative problem solving.Commercial awareness and a strong understanding of customer retention drivers.DesirableExperience working within telecommunications, SaaS, subscription-based services, fleet management, telematics or technology-led businesses.Salesforce reporting, CRM management or reason-code analysis experience.Experience supporting complaints, dispute resolution, administration, customer care or customer recovery teams, with ...