CPE (Customer Premises Equipment)Technical Investigation Engineer
- Location
- Ipswich, Suffolk, United Kingdom
associated CPE products. Analyse logs, telemetry, packet captures, crash dumps, and customer evidence to identify likely causes of service failure. Design and execute laboratory test scenarios to rapidly reproduce field issues and validate hypotheses. Work closely with firmware development teams, chipset vendors, and suppliers to drive root cause analysis … support prioritisation and fix development. Support major incidents and high-profile escalations by providing expert technical diagnosis and recommendations. Develop investigation tools and automation using Python and Linux-based environments. Validate fixes and improvements before deployment into the customer base. Identify trends and recurring failure modes across the Home ...