AI Reporting & Insights Lead — AI-Powered Analytics & Insights Location: Remote (with flexible core hours) or London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor … agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI outputs (embeddings … costs and latency; balance API usage with quality Document everything: Maintain clear documentation for prompts, templates, and best practices What Makes You a Great FitTechnical Foundation 5+ years in analytics roles building customer insights, product analytics, or data-driven reporting AI-native experience: Hands-on work building reports or products using LLMs—prompt engineering, structured output generation, embeddings More ❯
AI Reporting & Insights Lead — AI-Powered Analytics & Insights Location: Remote (with flexible core hours) or London, hybrid The Role As AI Reporting & Insights Lead you'll own the intelligence layer of our AI-powered platform—the dashboards, reports, prompts, and templates that transform raw customer data into clarity. This is a unique hybrid role combining AI expertise, analytical rigor … agent performance, app store trends, CSAT drivers, topic evolution, etc.) Optimize RAG pipelines: Design retrieval strategies and grounding approaches for report generation to ensure factual, relevant outputs Customer-Facing Analytics & Enablement (30%) Deliver bespoke insights: Partner with key accounts to understand analytical needs and build custom AI-powered reports and dashboards Simplify the complex: Translate sophisticated AI outputs (embeddings … costs and latency; balance API usage with quality Document everything: Maintain clear documentation for prompts, templates, and best practices What Makes You a Great FitTechnical Foundation 5+ years in analytics roles building customer insights, product analytics, or data-driven reporting AI-native experience: Hands-on work building reports or products using LLMs—prompt engineering, structured output generation, embeddings More ❯
opportunities for data science that add value to the business. Advance the use of AI within the business by building our next generation data products, e.g. recommendation systems, chatbots, textanalytics systems, pricing and hedging optimisation and automatic insight generation systems. Work with stakeholders from across the business to turn business problems into data science solutions. Mentor junior More ❯
Account Director, Sales Project Management £80,000-100,000 base + strong commission structure Southwark, Hybrid Harnham have partnered with an innovative SaaS scale-up using advanced textanalytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights More ❯
Account Director, Sales Project Management £80,000-100,000 base + strong commission structure Southwark, Hybrid Harnham have partnered with an innovative SaaS scale-up using advanced textanalytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights More ❯
