2 of 2 Ticket Management Jobs in Derby

hardware team. The ideal candidate will have experience in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remote desktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis. Your Responsibilities * Collaborate with the hardware team … with a focus on hardware diagnostics and repair. * Strong understanding of laptop and desktop builds. * Proficiency in software troubleshooting and second-line support. * Experience in remote desktop support and ticket management systems. * Ability to communicate effectively with users and colleagues in a professional environment. * Must be a British National. * Certifications such as CompTIA A+, ITIL, or Microsoft certifications. More ❯

To provide additional resource for the client’s hardware support function at their Raynesway site, contributing to the operational delivery of break-fix support, hardware builds, and BAU software ticket resolution. Job Description: As a IT Technician , you will be responsible for supporting onsite IT hardware and software services. You will work closely with the Hardware team and broader … new equipment. Operate a Tech Bar 5x per week on a rotational schedule, offering face-to-face user support. Resolve 2nd line software issues , including remote desktop troubleshooting and ticket management. Collaborate with other IT teams and escalate issues as needed. Maintain documentation of fixes and ensure ITSM systems are kept up to date. Proven experience in a similar More ❯