ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network … the business needs and recommend network solutions that fits best Participate in planning, designing and maintaining the OT network infrastructure of our clients Operational Management Assist DFIR team with imaging, data acquisition & installing agents for compromised clients on-site Assist with the scoping of new engagements using a whole … network incidents using network monitoring tools and other systems to maintain 99.9% uptime of our network Monitor and take ownership of network incidents using ticketmanagement systems that requires further investigation and analysis Configure, install and maintain network hardware such as a Router, Switch, Access Points, etc. in More ❯
ISPs) to ensure 99.9% uptime of the network infrastructure. This also includes maintaining and renewing network solution contracts and documenting them in our contract management system Design, maintain and recommend improvements to our cloud platform firewall and network design to improve network management and operations Create detailed network … the business needs and recommend network solutions that fits best Participate in planning, designing and maintaining the OT network infrastructure of our clients Operational Management Assist DFIR team with imaging, data acquisition & installing agents for compromised clients on-site Assist with the scoping of new engagements using a whole … network incidents using network monitoring tools and other systems to maintain 99.9% uptime of our network Monitor and take ownership of network incidents using ticketmanagement systems that requires further investigation and analysis Configure, install and maintain network hardware such as a Router, Switch, Access Points, etc. in More ❯
Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support and liaise with third party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. More ❯
Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support and liaise with third party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. More ❯
Cardiff, Butetown Community, South Glamorgan, United Kingdom
Adecco
Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support and liaise with third party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. More ❯
as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and … you will need -3+ years previous experience in an internal or external facing Business Central helpdesk -support team. -Previous hands-on experience with ticketmanagement systems -Previous experience of working as part of a team -Finance/Inventory management knowledge -Experience of the BC/NAV More ❯
as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and … you will need -3+ years previous experience in an internal or external facing Business Central helpdesk -support team. -Previous hands-on experience with ticketmanagement systems -Previous experience of working as part of a team -Finance/Inventory management knowledge -Experience of the BC/NAV More ❯
