5 of 5 Ticket Management Jobs in the City of London

daily technical issues, system configurations, and enterprise infrastructure management. In this role, you will deliver vital first-level support, focusing on system availability, fast ticket resolution, and exemplary customer care: Ticket Management: Logging, tracking, and resolving incidents end-to-end using Jira Service Desk . Identity & Access … Management: Administering user profiles, lockouts, provisioning, and permissions in Active Directory and Azure AD . Infrastructure & Admin: Performing basic system diagnostics and administration within a Windows Server environment. Modern Workplace Support: Troubleshooting hardware, peripherals, Office 365 , and MS Intune . Lifecycle Management (JML): Handling the Joiners, Movers, Leavers ...

fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor … ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress ...

potential. Key Responsibilities Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. … Androids) and other desktop peripherals. Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...

picked up by colleagues during an absence. Admin 10% Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management) Monitor performance through the scorecard Monthly meetings with on-site primary contact Reporting ticket management Essential: Previous AV support experience in a concierge … service Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management Must be smart and confident in their appearance. Should have proven abilities within the AV industry and/or corporate environment for over 5 years Excellent communication and customer service skills Enthusiastic and organised ...