Customer Success Consultant- Fully Remote- United Kingdom
Ashton-under-Lyne, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Leasepath
customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships … key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving and organizational skills. … to work independently and as part of a team. • A passion for helping customers achieve their goals. Key Competencies: • Customer Focus • Relationship Building • Communication • Problem Solving • Training & Education • Organization & Time Management Recommended Certifications: • Microsoft Dynamics 365 Fundamentals (MB-910): o This certification provides a foundational understanding of Dynamics 365, including its various modules (Sales, Customer Service, Finance, Operations More ❯
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