Customer Relationship Executive - Defence
Chippenham, England, United Kingdom
myGwork - LGBTQ+ Business Community
Customer Relationship Executive is an integral part of the ITSM team reporting directly to the Operations Manager. A Customer facing role primarily responsible for the end-to-end lifecycle management of third-party access requests-from initial application through to ongoing account administration and reporting. In addition to access management duties, the individual also serves as an Applications … issues. They are expected to have a strong understanding of user applications and contribute valuable feedback to improve the end-user experience. Responsibilities Lead the end-to-end lifecycle management of third-party system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. Prepare comprehensive monthly reports on user activity as … part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. Assume full ownership of all management documentation related to service account administration and ID Access Management processes. Build and maintain strong relationships with key stakeholders to gain a deep understanding of their requirements, provide informed guidance, and support the seamless onboarding of new teams More ❯
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