1 of 1 Time Management Jobs in Frome

helpful technical issue resolution. Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently. Recording incoming support requests and maintaining detailed, accurate notes and time records. Referencing and updating client documentation and user guides. Perform system upgrades, installations, and configurations. Assist in the management and maintenance of client IT infrastructure. Carrying out on … and other projects. Requirements: 3+ years of professional IT experience ideally in an MSP environment at 2nd level support or higher. Excellent customer service and problem-solving skills. Organisational, time management and documentation skills, preferably with experience of logging time. Technical Skills required: Windows Server including; Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS … SQL, plus server hardware troubleshooting, versions 2012/2016/2019/2022. Microsoft 365 and Azure administration experience, including InTune & Endpoint management & PowerShell skills. Networking diagnosis, including; ADSL, VOIP, VLAN, VPN and switch management. Backup and DR experience. Cyber Security awareness and remediation skills are desirable. Experience of working within ITIL or SDI frameworks is desirable. Benefits: Additional More ❯