Senior Service Delivery Manager
newtownabbey, antrim, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Ultima
service operations. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE Minimum ITIL CSI certification. Minimum 4 years’ experience in an externally facing SDM role. Experience in delivering fully outsourced Service Desk and Infrastructure Management services. Extensive experience in delivering successful CSI initiates. Excellent time management, multitasking and prioritisations skills and be experienced in working in a fast-paced environment. Excellent communication … Incident or Problem Management. KEY COMPETENCIES REQUIRE FOR ROLE Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed. Decision Taking and Risk Management – Willingness to take difficult decisions, confidence in decision making and attitude to risk. Impression Management – Making an impact on others, establishing credibility with them, making a favourable impression. More ❯
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