Helpdesk Advisor
- Hiring Organisation
- Aspire Recruitment
- Location
- Runcorn, Cheshire, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am12pm. ---------------------------------------- About the Role An exciting opportunity has arisen for a Help Desk Advisor … appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing ...