a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service … Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum Hybrid, Bonus, Health Care Plan
a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service … Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help Desk & Service Delivery Manager … Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Delivery Manager will be responsible for ensuring outstanding service delivery to clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help Desk & Service Delivery Manager … Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Delivery Manager will be responsible for ensuring outstanding service delivery to clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
be responsible for leading and developing the service desk team, ensuring top-notch service delivery to clients, and continuously improving processes. This is a management-focused role, so you'll need strong people skills and a solid understanding of service delivery principles. Lead, mentor, and develop the service desk … desk or customer service team, ideally in an MSP or fast-paced environment Strong customer service leadership with a customer-first mindset Excellent people management skills, including coaching and conflict resolution Strong communication and relationship-building abilities Solid understanding of service delivery principles and SLAs Highly organised with excellent … timemanagement and prioritisation What you need to do now If you are a proactive leader ready to take charge of service delivery and team success in a thriving MSP environment, click 'apply now'. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and More ❯
