1 of 1 Trend Analysis Jobs in County Armagh

Service Delivery Manager

Hiring Organisation
Mitie Group
Location
Armagh, United Kingdom
Salary
£ 50 K
achievement, alarm volumes, response times, staffing utilisation, absence trends, and customer service metrics, presenting findings and improvement plans to senior management.Lead the investigation, analysis and reduction of false alarms across all client accounts, identifying root causes and implementing corrective actions to improve service efficiency and reduce unnecessary emergency service … confidently with clients, senior leaders and external agencies.Advanced analytical skills with experience interpreting operational performance data and producing management reports.Experience using KPIs, SLAs and trend analysis to drive operational improvements.Excellent people management skills, including coaching, mentoring, performance management and succession planning.Strong problem-solving and decision-making capability under ...