3 of 3 Trend Analysis Jobs in the Thames Valley

customer satisfaction. Monitor and deliver against agreed SLAs, KPIs, and contractual obligations. Lead service reviews with wholesale partners, presenting performance data, root cause analysis, and improvement actions. Oversee incident, problem, and change management processes, ensuring issues are resolved swiftly and effectively. Drive continuous improvement initiatives to enhance operational efficiency … escalations and complex service issues, providing leadership and clear communication to both internal and external stakeholders. Produce regular reports and insights on service performance, trend analysis, and customer health. Coach and mentor junior service managers to build a high‐performing, customer‐focused team culture. Skills & Experience Proven experience ...

Define, own, and govern SLO, service health metrics. Ensure proactive monitoring, alerting, and observability across the estate. Lead blameless post-incident reviews, root cause analysis, and preventative actions. BAU Team Leadership Lead and manage multiple BAU teams, potentially covering: Application Support Infrastructure & Cloud Operations Integration & Data Operations Environment & Release … call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term fixes. Govern change and release processes to minimise operational risk. Ensure smooth service transitions from delivery into BAU. Governance ...

effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis to recommend effective solutions. Support projects related to EUDs and assist the SACM team with asset and licence management. Essential Criteria: Strong ...