6 of 6 Trend Analysis Jobs in the South East

service practices against ITIL and industry standards, identifying and closing maturity gaps. Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions and demonstrate progress. People Leadership & Talent Development Lead, develop, and inspire a global, multi-disciplinary service management function, creating ...

agentic AI into insight and decision‐making. Client & Market Intelligence Build a world‐class insights capability that differentiates Acosta in the market. Lead market trend analysis, shopper insights, competitive benchmarking, and ROI analytics. Deliver compelling, insight‐driven narratives that enhance client engagement and decision‐making. Champion storytelling ...

associated platforms , coordinating rapid resolution with engineering and field teams. Drive operational excellence across: Incident management Ticket prioritisation and queue management Root cause analysis (RCA) Service performance and uptime Work closely with field engineers, maintenance teams, and operational stakeholders to ensure effective resolution of hardware and software issues … engineering, and operations. Support capacity planning, resource forecasting, and service readiness , ensuring resilience across peak operational periods. Produce regular performance reporting including dashboards, trend analysis, and improvement roadmaps . What We're Looking For Essential Experience Proven experience managing customer-facing technology in operational environments , such as: Ticketing ...

details, access information, and system documentation. Performance, Compliance & Reporting Monitor service performance against SLAs and contractual KPIs. Produce service performance reports and fault trend analysis. Support compliance with industry standards and accreditations such as NSI, SSAIB, and relevant BS EN standards. Process & Continuous Improvement Ensure adherence to service desk ...

whilst keeping customers informed. Working closely with technical and implementation teams to resolve queries efficiently. Maintaining accurate customer records and documentation. Assisting with reporting, trend analysis and service improvement activities. Supporting software upgrade programmes and customer communications. Experience and Skills Requirements Previous experience within customer service, hospitality, retail ...

effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem management process, using trend analysis to recommend effective solutions. Support projects related to EUDs and assist the SACM team with asset and licence management. Essential Criteria: Strong ...