3 of 3 Trend Analysis Jobs in the South East

ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans. Ensure accurate and timely production of daily, weekly, and monthly operational reports. Manage service desk budgets, forecasting costs, and identifying … Customer (VoC) programmes to capture qualitative and quantitative feedback. Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data-driven analysis and trend identification. Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits. Leverage automation, AI, and self-service opportunities ...

management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling, trend analysis and continual-improvement activity using Service Desk data and user feedback. Skills & Experience Required Typically 3+ years of experience across Service Desk ...

lifecycle, including containment, remediation and post-incident learning. Use threat intelligence to strengthen detection, investigation and response activities. Contribute to threat monitoring, reporting and trend analysis. Tune detection rules and analytics to reduce false positives and improve detection quality. Support continual service improvement across security monitoring and response processes. … SIEM platforms such as QRadar, Microsoft Sentinel or LogRhythm Security Analytics . Experience in incident investigation, triage and escalation. Threat monitoring and response experience. Trend reporting and security analytics. Detection rule tuning and continual service improvement. If you receive suspicious outreach claiming to be from us, please contact ...