Staff Software Engineer- Customer Support
- Location
- City of Westminster, England, United Kingdom
complex problem solving. Lead the design of distributed systems, APIs, integrations and event-driven workflows where appropriate. Define robust integration patterns for Zendesk, Twilio and other CCaaS capabilities across telephony, messaging, case management and customer data. Who you are: Significant experience designing, developing and operating production software at scale. Strong … with Java and its associated frameworks, architecture patterns and testing practices. Experience designing integrations with third-party SaaS platforms; knowledge of Azure, Google, Zendesk, Twilio or another CCaaS platform is particularly relevant. Experience leading technical direction across more than one team or product area, with the influence to bring people ...