4 of 4 Twilio Jobs in the City of Westminster

lead the Contact Centre platform and related services. You will shape direction across teams, deliver scalable CCaaS capabilities, and own trusted integrations with Zendesk, Twilio and other platforms. The role emphasizes delivering robust, observable backend services while guiding frontend work with React/Next.js. You will collaborate with Product, Architecture ...

backend development for our Customer Support and Contact Centre platforms. You will design, build and operate services that power CCaaS integrations with Zendesk, Twilio and other tools, delivering robust APIs and reliable data flows. You’ll work with Product, Architecture and Security to balance value, reliability and performance across ...

complex problem solving. Lead the design of distributed systems, APIs, integrations and event‐driven workflows where appropriate. Define robust integration patterns for Zendesk, Twilio and other CCaaS capabilities across telephony, messaging, case management and customer data. Who you are: Significant experience designing, developing and operating production software at scale. Strong … with Java and its associated frameworks, architecture patterns and testing practices. Experience designing integrations with third‐party SaaS platforms; knowledge of Azure, Google, Zendesk, Twilio or another CCaaS platform is particularly relevant. Experience leading technical direction across more than one team or product area, with the influence to bring people ...

work as a strong individual contributor within a multidisciplinary team, integrating Contact Centre as a Service (CCaaS) platforms such as Azure, Google, Zendesk and Twilio and helping customers find answers through effective FAQ and self-service experiences. You will collaborate with engineers, Product, Architecture, Data, Security and Customer Service stakeholders. … incremental delivery plans. Contribute to the design of APIs, services, integrations, data flows and event-driven solutions. Build and maintain integrations with Zendesk, Twilio and other CCaaS capabilities, including messaging, telephony, case management and customer context. Develop customer self-service and FAQ capabilities that provide accurate, accessible answers ...