Investment Banking - Infrastructure Application Support - Linux/Unix/AWS/IBM WebSphere/ServiceNow What you will be doing: Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical. Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod. Manage and escalate problems as appropriate. Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without … negatively impacting SLA's and reporting metrics in place. Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement. Implement Changes or fixes to applications. Support other technical changes being made which affect the Business Systems. Follow the Change Management More ❯
Senior Support Engineer – API Platforms Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical? We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues. As a Support Engineer … you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and … restore services for customer cloud environments. To be successful in this role, you’ll need Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company. You’ll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow , Salesforce.com and experience using a software defect tracking system More ❯
Senior Support Engineer – API Platforms Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical? We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues. As a Support Engineer … you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and … restore services for customer cloud environments. To be successful in this role, you’ll need Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company. You’ll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow , Salesforce.com and experience using a software defect tracking system More ❯
Job Title: Application Administration Support Specialist Location: Montgomery, AL (preferred), or Ogden, UT, Mechanicsburg, PA, or Oklahoma City, OK. Candidates must be within an hour and a half drive from place of performance. Need to report to site once a week but could increase based on government requirements. Clearance Level Required: Secret Employment Type: Full-Time (24x7x365 Operational Support) MID Shift time: Friday to Monday (Central time zone) Position Overview: We are seeking a skilled Application Administration Support Specialist to provide comprehensive administration support for DISA-managed systems. This position is responsible for the 24x7x365 operational management, configuration, maintenance, and monitoring of application, web, and middleware components within complex enterprise environments. The ideal candidate will demonstrate … configure, and administer web technologies supporting web-based applications. Maintain performance, security, and integration of web services. Middleware Administration: Administer middleware systems including configuration, updates, patching, and performance tuning. Support middleware components across distributed computing environments. Middleware Planning and Implementation: Conduct version analysis, compatibility testing, and integration planning for middleware components. Plan and execute middleware upgrades and new deployments. More ❯
