User Experience and Service Design Lead
- Location
- Kettering, England, United Kingdom
heart of the process. What will you be doing? Lead user experience and service design activity: Plan and deliver user research, discovery work, usability testing and insight analysis to understand user needs, behaviours, barriers and opportunities for improvement. Use evidence to drive improvement: Analyse website metrics, search data … applying user-centred design and service design methods to improve digital services, customer journeys and operational processes. You will be confident conducting research, testing ideas with users, analysing data and turning complex findings into clear recommendations. You will understand accessibility, inclusive design, agile working and digital service improvement ...