1 of 1 User Acceptance Testing Jobs in Hillingdon

by implementing best practices and process optimizations for incident management and service requests. Collaborate with cross-functional teams to enhance system reliability, performance, and user satisfaction. Provide insights and recommendations to leadership on support trends, risks, and opportunities for improvement. Collaborate and implement methodologies to improve first call resolution … can support new systems/applications when moved from project/hyper care phase. Work closely with the ServiceNow delivery team to participate in testing, process design, training, and so on to ensure the specialized Service Desks are involved, consulted, and utilize the technology to the fullest when appropriate. … perspective is incorporated. May conduct meetings with internal customers to diagnose technical needs or issues. As needed, support user acceptance testing (UAT) and user training. May participate in governance, risk, and compliance activities relevant to assigned business area and/or other IT workstreams. Where applicable More ❯