Business Applications Specialist
- Location
- Nottingham, England, United Kingdom
iManage, resolving escalated tickets within agreed SLAs. Investigate and troubleshoot application-specific issues, liaising with product owners and vendor support teams where required. Administer user access, permissions and security groups within iManage, IPMS and finance systems, ensuring alignment with the firm's information security and ethical wall requirements. Maintain … process guides for supported applications, reducing reliance on tribal knowledge. Assist with testing and validation of application updates, patches and upgrades, and support UAT for any changes to core business systems. Identify recurring issues and contribute to problem management and root cause analysis, feeding improvements back to the Service ...