User Experience and Service Design Lead
- Location
- Kettering, England, United Kingdom
About the role This role is pivotal in helping the council design and improve digital services around real user needs. As a User Experience and Service Design Lead in the Digital team, you will work with both staff and residents to understand … journeys. You will help identify process improvements and shape accessible, intuitive and evidence-led digital experiences. You will combine user experience design, service design, user research and business analysis skills to support service improvements and change guided by data and insight, with ...