12 of 12 User-Centered Design (UCD) Jobs in the Midlands

truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service … include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first ...

Proven experience as a User Researcher within the Public Sector Strong knowledge of GDS Service Standards and user-centred design principle. Ability to plan and execute qualitative and quantitative research methods. Excellent communication and stakeholder engagement skills. If you are interested in this role ...

mandatory). Proven experience as a Content Designer within the Public Sector. Strong knowledge of GDS Service Standards and user-centred design principles Ability to create and iterate content based on user research and analytics. Excellent communication and stakeholder engagement skills ...

Growth - Access to training, certifications, and career development opportunities. Collaborative Culture - Join a team that values creativity, knowledge-sharing, and continuous improvement. Responsibilities Design and implement change strategies to ensure successful adoption of AI and data solutions. Conduct stakeholder analysis and readiness assessments to identify barriers and opportunities. ...

full UX process: research, ideation, wireframing, prototyping, testing, and iterating. Youll be expected to dig into problems, uncover user needs, and design with evidence. Key Responsibilities Lead projects from day onethink AI-enhanced workflows, smart automation, and integrations across our product portfolio. Translate complex business needs … -centric designs: wireframes, user flows, interactive prototypes, and polished UI. Collaborate closely with product managers, engineers, and stakeholders to drive design decisions and ensure successful implementation. Contribute to and help evolve our design systemcomponent libraries, accessibility standards, and branding consistency. Requirements 13 years ...

months Telford with 2 days/week in office £365 per day - Umbrella only As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics … in an inclusive and accessible way Work in a multi-disciplinary delivery team What you'll need: Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery ...

pivotal role that has a direct impact on how people engage with crucial digital services. As a User Researcher, you will design services that enable users to manage their interactions with Government departments through live digital platforms. These services will encompass a broad spectrum of topics … in an inclusive and accessible way Work in a multi-disciplinary delivery team. What you will need: Solid foundation in user-centered design, from concept to final delivery. Proficiency with tools, processes, and methods, and the ability to guide an agile delivery ...

unique opportunity to lead digital innovation. You will provide senior strategic leadership across digital services, enterprise platforms and product delivery. You will embed design thinking, agile product management and modern engineering practices across the organisation aligning transformation programmes, product roadmaps and enterprise platform strategies under a cohesive … customer-focused innovation. Own and drive the digital, product and platform roadmap, ensuring alignment with organisational priorities and long-term transformation goals. Embed design thinking and user-centred design across all digital and product initiatives. Champion agile product management, ensuring teams deliver iteratively, efficiently ...

ceremonies, planning, and release management. Oversee financial accountability for the platform including forecast and budget tracking. Support user research and service design activities to deliver meaningful user-centric improvements. Represent ServiceNow capability in cross-government and cross-directorate forums. About us We pride ourselves … procurement frameworks (e.g. CCS, G-Cloud). Understanding of ITIL practices, especially Incident, Change, and Asset Management. Experience leading multidisciplinary teams including developers, UCD specialists, and business analysts. Ability to deliver against KPIs and OKRs in a fast-paced operational environment. Familiarity with platform governance and service assurance processes. Active ...

negotiation on the day rate - we would expect it to land around £750-£800 per day. Experience Required: End-to-end service design expertise: Proven experience leading large-scale service transformation from discovery through to live operation, delivering meaningful customer experience improvements and sustained operational change - not just … from strategic framing to practical execution. Proven ability to bring clarity, structure and direction in fast-moving, changing contexts. User-centred design leadership: Skilled in journey mapping, prototyping, testing, accessibility, and inclusive design; advocate and coach colleagues in user-centred approaches. Operational ...

mandatory). Proven experience as an Interaction Designer within the Public Sector. Strong knowledge of GDS Service Standards and user-centred design principles. Expertise in designing responsive, accessible interfaces and creating design patterns. Ability to collaborate with multidisciplinary teams including researchers, developers, and product ...

need to succeed A background in delivering large platforms, enterprise solutions or large websites Thorough understanding of user-centred design and service design principles Understanding of SDLC and the ability to act as a bridge between technical & non-technical colleagues Experience guiding teams through ...