15 of 15 User-Centered Design (UCD) Jobs in Wales

We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer … people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate … hear and understand what is said and not said, and with nuanced comprehension of meaning and intent Driven by change. Constantly looking for ways to improve, grow and expand UCD Very strong communication skills, able to present and communicate to different types of audiences using a variety of artifacts and methods Hands-on experience in roles such as Senior or More ❯

You can demonstrate how you've created and managed a product roadmap to deliver measurable outcomes throughout the product's lifecycle. Implementing user-centred design (UCD) & Research - A deep understanding of user-centred design. You can provide clear examples of how you've used user research and data insights to make critical More ❯

principles internally and with clients Mentor team members and support the development of product culture Help clients understand the value of product strategy and user-centred design Support Business Growth Contribute to tenders, pitches and client proposals Spot opportunities for future work while embedded with clients Help shape Empyrean’s growing product capability from the inside More ❯

assessed during the application process: Proven experience in a talent acquisition or recruitment role with a strong track record of successful hiring outcomes. Experience in hiring for Technology and UCD roles. Ability to quickly build and develop relationships, influence external candidates and internal stakeholders. Comprehensive understanding of the technologies, including AI tools, available within the people profession and how they More ❯

Job summary We're looking for an enthusiastic and talented Lead Interaction Designer to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate. As a Lead Interaction Designer who is user-centred, you will specialise in working out the best way to let … users interact with services, in terms of both overall flow and at the level of individual design elements, across more complex services. You will understand the way the internet works, have experience of designing in an agile environment and be driven to help DHCW transform the way it delivers services so that they are simpler, faster and easier … English and/or Welsh speakers are equally welcome to apply Main duties of the job As a Lead Interaction Designer, you will: Utilise research to lead the design of user-centred services, ensuring they meet user needs and NHS Wales digital standards. Work closely with researchers, developers, product managers, and policy teams to More ❯

with cross-functional teams to understand user needs and business goals. Conduct user research and usability testing to gather insights and identify pain points. Design wireframes, prototypes, and high-fidelity mockups that reflect our brand and engage users. Iterate on designs based on feedback and analytics to continuously improve user satisfaction. Stay … Looking For: To thrive in this role, you should have: Proven experience as a UX Designer, preferably in the financial or insurance sectors. A strong portfolio showcasing your design process and successful projects. Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite. Excellent communication skills to effectively present your ideas. An analytical mindset … with a passion for data-driven design decisions. Why Join Us? We believe that great design leads to great experiences! Here's what makes us a fantastic place to work: Collaborative Environment: Work alongside talented professionals who are eager to share knowledge and ideas. Impactful Work: Your designs will directly influence our customers' experience and satisfaction. More ❯

with cross-functional teams to understand user needs and business goals. Conduct user research and usability testing to gather insights and identify pain points. Design wireframes, prototypes, and high-fidelity mockups that reflect our brand and engage users. Iterate on designs based on feedback and analytics to continuously improve user satisfaction. Stay … Looking For: To thrive in this role, you should have: Proven experience as a UX Designer, preferably in the financial or insurance sectors. A strong portfolio showcasing your design process and successful projects. Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite. Excellent communication skills to effectively present your ideas. An analytical mindset … with a passion for data-driven design decisions. Why Join Us? We believe that great design leads to great experiences! Here's what makes us a fantastic place to work: Collaborative Environment: Work alongside talented professionals who are eager to share knowledge and ideas. Impactful Work: Your designs will directly influence our customers' experience and satisfaction. More ❯

can lead complex services, guides multidisciplinary teams, and mentors others to deliver high-quality, user-centred experiences. Key Responsibilities: Leadership & Team Development Build, motivate, and mentor design teams, fostering collaboration and inclusivity. Advocate best practices, tools, and methods, and lead design reviews and workshops. Resolve team challenges and provide strategic guidance across projects. Design & Planning Develop user-centred design concepts with service owners and programme leads. Lead planning, prototyping, and testing across channels, devices, and services. Promote accessibility, consistency, and high-quality user experiences. Make evidence-based design decisions and communicate clearly with stakeholders. Strategy & Improvement Lead design strategy and policy implementation. … Advise on high-impact, complex decisions balancing user needs and organisational goals. Drive continuous improvement, best practice, and innovation in design processes. Digital & Information Apply digital expertise to interactions, prototypes, and workflows. Use information systems to capture designs, insights, and performance metrics. Present findings to senior stakeholders to inform decision-making. Finance & Assets Support business cases More ❯

can lead complex services, guides multidisciplinary teams, and mentors others to deliver high-quality, user-centred experiences. Key Responsibilities: Leadership & Team Development Build, motivate, and mentor design teams, fostering collaboration and inclusivity. Advocate best practices, tools, and methods, and lead design reviews and workshops. Resolve team challenges and provide strategic guidance across projects. Design & Planning Develop user-centred design concepts with service owners and programme leads. Lead planning, prototyping, and testing across channels, devices, and services. Promote accessibility, consistency, and high-quality user experiences. Make evidence-based design decisions and communicate clearly with stakeholders. Strategy & Improvement Lead design strategy and policy implementation. … Advise on high-impact, complex decisions balancing user needs and organisational goals. Drive continuous improvement, best practice, and innovation in design processes. Digital & Information Apply digital expertise to interactions, prototypes, and workflows. Use information systems to capture designs, insights, and performance metrics. Present findings to senior stakeholders to inform decision-making. Finance & Assets Support business cases More ❯

Overview Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services … leads to better outcomes for everyone. Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Role and reporting Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a … holding them accountable for producing high quality outputs and deliverables Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps Contribute to Made Tech's community of practice for Product and collaborate with More ❯

Job summary We're looking for up to four Lead Delivery Managers to work directly with our product teams as they design and deliver digital services that support preventative, community, and mental health care across Wales. This is a hands-on delivery leadership role. You won't be off to the side running governance -- you'll be embedded … with Developers, Engineers, Testers, and User-Centred Design professionals. Your role is to serve the team, helping delivery flow, removing blockers, and fostering a culture of openness and continuous improvement. Main duties of the job What you'll be doing o Serve and support teams: creating the environment and practices people need to deliver effectively.o Focus More ❯

at the forefront of all decisions whilst recognising them the most valuable part of the organisation. Key Responsibilities Write clear, accessible content in line with style guides and design standards. Apply user-centred design principles and use research insights to inform content decisions. Collaborate with interaction designers, researchers, and other specialists to design … sessions. Build relationships across teams and influence stakeholders to focus on user needs. Support communities of practice by sharing knowledge and best practice. Ensure services meet design standards and confidently present evidence at assessments. Essential Skills & Experience Proven ability to write in plain English, creating content that is accessible and user-friendly. Experience applying … user-centred design methods and using research to guide content decisions. Familiarity with agile ways of working and collaboration with multidisciplinary teams. Strong stakeholder management skills, with the ability to influence and negotiate. Comfortable working openly and collaboratively, including through workshops and co-design activities. Ability to manage workload across multiple projects and meet More ❯

at the forefront of all decisions whilst recognising them the most valuable part of the organisation. Key Responsibilities Write clear, accessible content in line with style guides and design standards. Apply user-centred design principles and use research insights to inform content decisions. Collaborate with interaction designers, researchers, and other specialists to design … sessions. Build relationships across teams and influence stakeholders to focus on user needs. Support communities of practice by sharing knowledge and best practice. Ensure services meet design standards and confidently present evidence at assessments. Essential Skills & Experience Proven ability to write in plain English, creating content that is accessible and user-friendly. Experience applying … user-centred design methods and using research to guide content decisions. Familiarity with agile ways of working and collaboration with multidisciplinary teams. Strong stakeholder management skills, with the ability to influence and negotiate. Comfortable working openly and collaboratively, including through workshops and co-design activities. Ability to manage workload across multiple projects and meet More ❯

seeking a content designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Our designers use plain English to make complex processes and guidance easy to understand. They help people get the information they need; in the way they need … it. Key responsibilities include working as part of a user-centred design team to resolve complex challenges and promoting best practices and standards incontentdesign. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting content guidelines), and possess excellent collaboration, presentation, and communication skills to work effectively with … when to ask for further guidance and support. Support and contribute to the IPO designer community of practice, helping to share knowledge, learning and best practice. Apply content design best practice and principles across products and services. Collaborate with interaction designers and user researchers to design digital services that are usable and accessible to More ❯

Job summary We're looking for an enthusiastic and talented Lead User Researcher to join our User-Centred Design team to support digital products and services in the Primary, Community and Mental Health directorate. As a Lead User Researche r who is user-centred, you will specialise in planning and … leading user research activities in larger teams and on more complex services. You will plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our services - ensuring that those services are accessible and work well for users. Putting users' needs at the heart of your … collect and analyse data related to people's behaviours, needs and opinion and provide evidence drawn from that analysis to represent the user in product and design discussions About us Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other More ❯