1 of 1 User Experience Jobs in Bedford

to design new journeys to satisfy the strategic priorities. Ensure delivery plans are appropriate, considering impact on service delivery, front-line MaPS colleagues and customer experience. Deliver enhanced customer experience, uplift seen in customer experience and satisfaction as measured by the increase in agreed KPI’s. Promote simplification of propositions, processes, as a Product expert throughout the delivery … a variety of channels. In addition to this, you will need: The ability to understand customer intent to create end to end customer journeys with a broad understanding of UX design Strong stakeholder management skills with the ability to engage with senior colleagues as part of a team and to influence decision making and get buy-in from the organisation … attention to detail and good business judgment. Experienced using data tools to create a digital customer journey (analytics, usability systems, AB testing) Able to deliver clear hypothesis to fuel UX & Development Entrepreneurial and analytical, customer focused and collaborative Adaptable to change and able to influence change yourself A great communicator and know how to sell an idea, capable to communicating More ❯