1 User Experience Jobs in Blackpool

Brook Street are looking for an IT Service Manager to work for the renowned DWP. If you have experience in the below, we have the opportunity for you! As an IT Service Manager you are responsible for ensuring a high quality service is achieved for the end to end … technology solution, support services and user experience of the Fraud & Error systems. This is a highly visible role with the successful candidate required to undertake key activities associated with Service Management. Working as part of a team, you may undertake Service Management activities such as: - Proactive role within … problems & issues and escalating where appropriate to relevant IT service functions - Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations - Meeting or exceeding agreed Service Level Agreements (SLAs) and Operation Level Agreements (OLAs) for more »