Customer Relationship Executive - Defence
Chippenham, Wiltshire, South West
CGI
act as the first point of contact for end users, providing front-line technical support for all application-related issues. They are expected to have a strong understanding of user applications and contribute valuable feedback to improve the end-user experience. RESPONSIBILITIES • Lead the end-to-end lifecycle management of third-party system access requests, from initial application … to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. • Prepare comprehensive monthly reports on user activity as part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. • Assume full ownership of all management documentation related to service account administration and ID Access Management processes. • Build and maintain strong relationships with key stakeholders … and technical queries. • Act as the point of contact and primary resolver group for all application related queries and issues. Required qualifications to be successful in this role • Proven experience in service account administration and a strong understanding of user support within a cyber security or IT operations environment. • Strong experience with Active Directory. • Knowledge of security More ❯
Employment Type: Permanent
Posted: